FAQs

The questions we get asked most. If yours isn't here, write to us - we're happy to help.

Last updated: 20 August 2026

What makes Demetos snacks different?

Demetos makes snacks with a focus on better ingredients and mindful preparation. Our products are roasted or baked and are made using ingredients such as jowar, bajra, ragi, quinoa, lentils, corn and rice. We also avoid MSG and trans fats in our products.

For complete nutritional and ingredient information, please refer to the individual product page and product packaging.

Are Demetos snacks vegetarian?

Yes. Demetos products are vegetarian.

Our FSSAI licence number is 10725998001111.

How much does shipping cost?

Shipping charges, if applicable, are calculated and displayed at checkout before you complete your purchase.

For eligible orders, promotional free-shipping offers may apply as specified at the time of purchase.

Please note that shipping charges are non-refundable.

How long will my order take to arrive?

Orders are generally processed within 1–2 business days after successful payment confirmation.

Once dispatched, estimated delivery times are:

• Metro cities: 2–5 business days
• Non-metro cities and towns: 3–7 business days
• Remote locations: 5–10 business days

Delivery timelines are estimates and may vary depending on your location, courier operations, weather, public holidays, or other circumstances beyond our control.

For more details, please refer to our Shipping Policy.

How can I pay for my order?

Demetos accepts available online payment methods and Cash on Delivery (COD) for eligible locations and orders.

A flat ₹40 COD handling charge may apply.

Please note that COD handling charges are non-refundable.

Can I cancel my order?

Orders may be cancelled only before they are processed or dispatched.

Once an order has been packed or shipped, it cannot be cancelled. If you need to cancel an order, contact us as soon as possible with your Order ID and our team will assist you, subject to the order's processing status.

Can I return a Demetos product?

Since Demetos products are packaged food items, returns are generally not accepted due to hygiene and food safety considerations.

However, if you receive a damaged, leaking, incorrect, or otherwise unfit product, you may be eligible for a replacement or refund in accordance with our Refund & Replacement Policy.

What should I do if my order arrives damaged or I receive the wrong product?

Please contact us within 4 days of receiving your order.

To help us verify and resolve the issue, please share:

• Your Order ID
• Clear photographs of the product and packaging
• Shipping label and batch details, where applicable
• An unboxing video showing the damage or issue, where available
• A brief description of the problem

Our team will review your request and, once verified, may provide a replacement or refund for the affected product(s), subject to our Refund & Replacement Policy.

Will I get a refund for shipping or COD charges?

No. Shipping charges and COD handling charges are non-refundable, even where a refund is approved for an eligible product.

Any approved refund will generally be limited to the value of the eligible product(s).

How long does a refund take?

Once a refund is approved, prepaid-order refunds are generally credited to the original payment method within 5–7 business days.

For COD orders, approved refunds will be processed through UPI or bank transfer. Our support team may request the required payment details to process the refund.

Actual crediting time may vary depending on your bank or payment provider.

Do you offer bulk orders or corporate gifting?

Yes. Demetos can cater to bulk orders and corporate gifting requirements, subject to order quantity, product availability, and customization requirements.

For bulk or corporate enquiries, please contact our team with your requirements on the Collaborate page.

Where can I buy Demetos?

Demetos is available through our website and selected retail and marketplace partners.

Our availability is expanding, so the list of stores and marketplaces may change over time. Please contact us if you want to check availability in your city.

How should I store Demetos products?

Please follow the storage instructions printed on the product packaging. Store the product as instructed and keep it away from conditions that may affect its quality.

Once opened, consume the product within the period recommended on the packaging.

Do Demetos products contain allergens?

Some Demetos products may contain ingredients that can cause allergies or may be manufactured in facilities that handle common allergens.

Please carefully review the ingredient and allergen information printed on the product packaging before consuming the product, especially if you have a known food allergy or dietary restriction.