Refund policy

At Demetos, we are committed to delivering fresh, high-quality products that meet the highest standards of quality and safety. Since our products are packaged food items, they cannot be returned once delivered due to hygiene and food safety regulations. However, if your order arrives damaged, defective, or incorrect, we'll be happy to resolve the issue as quickly as possible.

Last updated: 29 July 2026 · Demetos, operated by Ramani Super Grains LLP

Eligible for Refund or Replacement

You may request a refund or replacement if:

• You received a damaged or leaking product.
• You received the wrong product or incorrect quantity.
• The product was delivered in an unfit condition due to transit damage.

To be eligible, you must notify us within 24 hours of receiving your order.

How to Raise a Request

Please contact our customer support team by email with the following details:

• Order ID
• Clear photographs or an unboxing video showing the issue
• Images of the product packaging, shipping label, and batch details (where applicable)
• A brief description of the issue

Our team will review your request and may ask for additional information if required.

Resolution Process

Once your claim is verified, we will offer one of the following:

• A replacement of the affected product (subject to availability), or
• A full refund for the affected item(s).

Our decision will be communicated within 2–3 business days after verification.

Refund Timeline

Prepaid Orders: approved refunds will be credited to the original payment method within 8–10 business days. Processing time may vary depending on your bank or payment provider.

Cash on Delivery (COD) Orders: refunds will be processed via UPI or bank transfer. Our support team will request your UPI ID or bank account details to complete the refund.

Non-Returnable & Non-Refundable Cases

Refunds or replacements will not be provided in the following situations:

• Product has been opened, consumed, or partially used.
• Request is raised after 24 hours of delivery.
• Damage caused due to improper storage or mishandling after delivery.
• Change of mind, taste preferences, or ordering the wrong product.
• Incorrect or incomplete delivery address provided by the customer.
• Delivery attempts failed due to customer unavailability.
• Natural disasters, strikes, or other events beyond our control affecting delivery.
• Claims made without sufficient proof of damage or incorrect delivery.

Shipping charges and Cash on Delivery (COD) handling charges are non-refundable, even if the order qualifies for a refund or replacement. Refunds will be limited to the value of the eligible product(s) only.

Order Cancellation

• Orders may be cancelled only before they are processed for dispatch.
• Once an order has been packed or shipped, it cannot be cancelled.